At Sentorix Brainiq, we collect various types of information to provide you with exceptional mobile app testing and debugging services. This information helps us understand your needs and deliver tailored solutions for your mobile applications.

We collect this information through various means including direct interactions, automated data collection during service delivery, and third-party integrations necessary for comprehensive mobile app testing. All data collection is done transparently and with your knowledge.

Your information enables us to deliver high-quality mobile app testing and debugging services. We use your data purposefully and responsibly to enhance your experience with Sentorix Brainiq.

We never use your information for purposes unrelated to our mobile app testing and debugging services. Your app data and project information remain confidential and are used solely to deliver the services you've requested.

Sentorix Brainiq maintains strict confidentiality regarding your mobile app data and personal information. We understand the sensitive nature of app development and testing data, which is why we limit information sharing to specific, necessary circumstances.

Service Providers: We may share limited information with trusted third-party service providers who assist us in delivering our mobile app testing services. These providers include cloud hosting services, testing tool vendors, and payment processors. All service providers are bound by strict confidentiality agreements and are only permitted to use your information to support our services.

Legal Requirements: We may disclose your information when required by law, such as responding to valid legal requests, court orders, or government investigations. We will notify you of such requests unless legally prohibited from doing so.

Business Transfers: In the unlikely event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction. We would notify you of any such change and ensure continued protection of your data.

Your Consent: We may share information with your explicit consent for specific purposes, such as integrating with your preferred development tools or sharing test results with your designated team members.

All information sharing is done with appropriate safeguards and only to the extent necessary for legitimate business purposes or legal compliance.

As a client of Sentorix Brainiq, you have several important rights regarding your personal information and app data. We respect these rights and provide clear processes for exercising them.

• Access Right: You can request a copy of all personal information we hold about you, including project data, communication records, and account details.
• Correction Right: You can request corrections to any inaccurate or incomplete personal information in our records, ensuring your data remains current and accurate.
• Deletion Right: You can request deletion of your personal information and app data, subject to legal and contractual obligations related to completed projects.
• Data Portability: You can request your data in a structured, machine-readable format to transfer to another service provider if desired.
• Processing Restriction: You can request that we limit how we process your information in certain circumstances, such as during dispute resolution.
• Objection Right: You can object to certain types of data processing, particularly for marketing communications or non-essential service features.

To exercise any of these rights, simply contact our privacy team using the information provided at the end of this policy. We typically respond to privacy requests within 14 business days and provide regular updates on complex requests that may take longer to fulfill.

Please note that some rights may be limited by legal requirements or legitimate business interests, such as maintaining records for completed testing projects or complying with professional service regulations.

Protecting your mobile app data and personal information is fundamental to our business. We implement comprehensive security measures designed to safeguard your information throughout our testing processes and data storage systems.

Technical Safeguards: We use industry-standard encryption for data transmission and storage, secure authentication systems, regular security updates, and isolated testing environments that prevent unauthorized access to your app data during testing processes.

Physical Security: Our Adelaide offices maintain restricted access controls, secure server rooms, surveillance systems, and environmental controls to protect physical infrastructure and any hardware containing client data.

Administrative Safeguards: All team members undergo comprehensive security training, sign strict confidentiality agreements, and follow established protocols for handling client data. Access to your information is limited to team members directly involved in your projects.

Incident Response: We maintain detailed incident response procedures to quickly identify, contain, and resolve any potential security issues. In the unlikely event of a data breach affecting your information, we will notify you promptly and take immediate steps to minimize impact.

While we implement robust security measures, no system is completely immune to security risks. We continuously monitor and improve our security practices to provide the highest level of protection for your valuable mobile app data and personal information.

We retain your information only as long as necessary to provide our mobile app testing services, meet legal obligations, and support our legitimate business interests. Our retention practices balance your privacy rights with practical business needs.

Active Project Data: During active testing projects, we retain all necessary information including app code, test results, communication records, and project documentation to ensure comprehensive service delivery and support.

Completed Project Archives: After project completion, we typically retain project data for 24 months to provide ongoing support, answer follow-up questions, and maintain service quality records. This includes test reports, identified issues, and recommended solutions.

Account Information: Personal account information is retained while your account remains active and for 36 months after account closure to support potential future engagements and maintain business records as required by Australian business regulations.

Communication Records: Email communications, chat logs, and phone call records are retained for 18 months to ensure consistent service delivery and resolve any potential disputes or clarifications about project requirements.

Secure Deletion Process: When data reaches the end of its retention period or upon valid deletion requests, we use secure deletion methods that make information unrecoverable. This includes cryptographic erasure for encrypted data and multi-pass overwriting for other data types.

Our retention schedules are regularly reviewed and updated to reflect changes in business needs, legal requirements, and privacy best practices.

Sentorix Brainiq operates primarily within Australia, but our mobile app testing services may occasionally require international data transfers to provide comprehensive testing across different geographic regions and device markets.

Cloud Testing Infrastructure: Some of our testing tools and cloud infrastructure providers may store or process data in secure facilities outside Australia, including in the United States and European Union, to simulate real-world app performance across global markets.

Device Testing Networks: To ensure your mobile apps work properly for international users, we may use testing device networks located in different countries, which could involve temporary data transfers to those locations during testing processes.

Safeguards for International Transfers: All international data transfers are protected by appropriate safeguards including standard contractual clauses, adequacy decisions, or other approved transfer mechanisms that ensure your data receives equivalent protection regardless of location.

Client Control: If you prefer to restrict data processing to Australian facilities only, please inform us during project setup. We can often accommodate such requests, though this may limit some testing capabilities or extend project timelines.

We carefully evaluate all service providers involved in international transfers to ensure they maintain privacy standards consistent with Australian privacy laws and our own strict data protection requirements.

Our website uses cookies and similar technologies to enhance your browsing experience, understand how you interact with our services, and improve our website functionality. We believe in transparency about how these technologies work and what information they collect.

Essential Cookies: These cookies are necessary for basic website functionality, including maintaining your session, remembering your preferences, and ensuring secure access to client portals. These cookies cannot be disabled without affecting website functionality.

Analytics Cookies: We use analytics tools to understand website usage patterns, popular content, and user journey flows. This information helps us improve our website design and create more relevant content about our mobile app testing services.

Performance Cookies: These cookies help us monitor website performance, loading times, and technical issues. The information collected is aggregated and anonymous, helping us maintain optimal website performance for all visitors.

Cookie Management: You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling certain cookies may limit your ability to use some website features.

Third-Party Analytics: We use reputable analytics providers who process website data according to their own privacy policies. We ensure these providers offer appropriate privacy protections and data processing agreements that align with our privacy standards.

We do not use cookies for invasive tracking or share cookie data with advertising networks. Our focus remains on improving your experience with our mobile app testing services rather than creating detailed personal profiles for marketing purposes.

We regularly review and update this privacy policy to reflect changes in our services, legal requirements, and privacy best practices. Our commitment to protecting your privacy remains constant, even as our specific practices may evolve to better serve your needs.

Notification Process: When we make significant changes to this privacy policy, we will notify you through multiple channels including email notifications to your registered address, prominent website notices, and updates in our client portal if you maintain an active account.

Grace Period: For material changes that affect how we collect, use, or share your information, we typically provide a 30-day notice period before the changes take effect. This gives you time to review the changes and exercise your privacy rights if desired.

Minor Updates: For minor clarifications, formatting improvements, or updates that don't materially affect your privacy rights, we may implement changes immediately while still updating the "Last Updated" date at the top of this policy.

Version History: We maintain records of previous policy versions and can provide you with information about specific changes upon request. This helps ensure transparency about how our privacy practices have evolved over time.

We encourage you to review this privacy policy periodically, especially before starting new projects with us. Continued use of our services after policy updates constitutes acceptance of the updated terms, though you always retain the right to discontinue services if you disagree with any changes.